Cookie Policy
Last updated: May 2025
This Cookie Policy explains how aicente ("we", "us", "our") uses cookies and similar tracking technologies when you visit our platform at aicente.com. It explains what these technologies are, why we use them, and your rights to control our use of them.
1. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make websites work, or work more efficiently, as well as to provide reporting information. Cookies set by the website owner are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies".
2. How We Use Cookies
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you take such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but then some parts of the site will not work.
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation such as remembering your preferences, language settings, and login state.
3. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the platform and deliver services. These may include services from Google Analytics, Firebase, and payment processors. Each third party has its own privacy and cookie policies.
4. How to Control Cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your browser preferences. Most browsers allow you to refuse cookies and to delete existing cookies. The methods for doing so vary from browser to browser. Please consult your browser's help menu for instructions.
Please note that if you choose to block cookies, you may not be able to sign in or use all interactive features of our platform.
5. Specific Cookies We Use
Below is a description of the main cookies used on aicente and the purpose each one serves:
Session Authentication Cookie
Used to keep you signed in to your aicente account during a browsing session. This cookie is deleted when you close your browser or explicitly sign out. It contains an encrypted session token — no personal data is stored in the cookie itself.
Persistent Login Cookie
If you select "Remember me" during sign-in, a persistent authentication token is stored for up to 30 days so you do not need to re-enter your credentials on return visits. You can clear this cookie by signing out of your account.
Preference Cookies
We store your language preferences, theme settings (light/dark mode), and dashboard layout preferences in cookies so your workspace looks the way you configured it on every visit. These are first-party cookies and do not contain personally identifiable information.
Google Analytics Cookies (_ga, _gid)
These third-party cookies are set by Google Analytics to help us understand how visitors use the aicente platform — which pages are visited most, how long users spend on each tool, and where visitors come from. All data collected by Google Analytics is aggregated and anonymized. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Firebase Authentication Cookies
aicente uses Firebase Authentication for account management. Firebase sets cookies to manage authentication state and detect invalid or expired sessions. These cookies are required for the platform to function correctly and cannot be disabled.
6. Your Rights Under GDPR and CCPA
If you are located in the European Economic Area (EEA), United Kingdom, or California, you have specific rights regarding cookies and the personal data they collect:
Right to Withdraw Consent (GDPR)
You may withdraw your consent to non-essential cookies at any time by clearing cookies in your browser settings or by contacting us at admin@aicente.com. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
Right to Access and Deletion (CCPA)
California residents have the right to request disclosure of the personal information collected through cookies and to request deletion of that information. To exercise these rights, contact us at admin@aicente.com with the subject line "CCPA Cookie Request".
Do Not Track (DNT)
Some browsers include a Do Not Track feature that signals to websites that you do not want your browsing activity tracked. aicente currently respects DNT signals by disabling analytics cookies when a DNT signal is detected. We continue to monitor regulatory guidance on DNT and will update our practices accordingly.
7. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the platform. We encourage you to review this policy periodically to stay informed about how we use cookies.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact our privacy team at admin@aicente.com. We aim to respond to all privacy-related inquiries within 2 business days. For formal data protection matters, you may also contact your local data protection authority or supervisory body.
Understanding Cookies — A Plain-Language Guide
Cookies are small text files stored in your browser when you visit a website. They serve many purposes: some are essential for the website to function at all, some improve your experience by remembering your preferences, and some help website owners understand how visitors use their service so they can improve it. aicente uses cookies responsibly and transparently, as described in this policy.
Why Cookies Are Necessary for aicente
The aicente platform is a multi-tool business workspace that requires persistent authentication to function. When you sign in, a session cookie keeps you logged in as you navigate between Action CRM, Action Sign, Action Docs, and other tools. Without this cookie, you would need to re-authenticate every time you switched between tools or navigated to a new page, which would make the platform unusable. This session cookie contains only an encrypted identifier — it stores no personal data in the cookie file itself.
Analytics Cookies and How We Use Them
aicente uses Google Analytics to understand how visitors interact with the platform. Analytics cookies tell us which pages and tools receive the most traffic, how long users spend in different sections, what devices and browsers people use, and where visitors come from geographically. This data is aggregated and anonymized — we see totals and patterns, not individual user journeys. We use this information to prioritize development work, identify confusing user flows, and measure the impact of new features.
Your Cookie Rights Under GDPR and CCPA
If you are in the European Economic Area, United Kingdom, or California, you have legal rights regarding cookies. Under GDPR, you have the right to consent to or withdraw consent from non-essential cookies at any time without penalty. Under CCPA, California residents have the right to know what personal information is collected via cookies and to request its deletion. aicente honors both frameworks and will respond to any cookie-related rights request within 30 days.
How to Manage Cookies in Your Browser
Every major browser provides tools to view, control, and delete cookies. In Chrome, go to Settings, Privacy and Security, and Cookies and Other Site Data. In Firefox, go to Preferences, Privacy and Security, and Cookies and Site Data. In Safari, go to Preferences and Privacy. In Edge, go to Settings, Privacy, Search, and Services. You can block all cookies, block only third-party cookies, or delete cookies from specific sites. Be aware that blocking essential cookies will prevent you from signing in to aicente.
Cookie Policy Updates
aicente updates this Cookie Policy when we introduce new cookies, remove cookies that are no longer needed, or when regulatory guidance changes how cookies must be disclosed. Material changes are communicated via a notice on the platform and, where required by law, via email. The date at the top of this page reflects when the policy was last reviewed. We recommend bookmarking this page and checking it periodically if you have specific concerns about how cookies are used on aicente.