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Email automation templates, and how to actually use them

Every automation here is a workflow you can start from in one click. These pages are the part a template gallery usually leaves out: what to put in it, how long to wait, and the specific mistake that makes each one backfire.

Welcome

How to set up a welcome email

One email, sent as soon as somebody joins the list. The highest open rate you will ever get, so it is the one worth writing properly.

Welcome

How to set up a welcome series

Three emails over a week: what this is, the best thing you have written, and what to expect. Spaced so it does not read as a dump.

E-commerce

How to set up an abandoned cart automation

Two reminders to somebody who left something behind, and it stops the moment they buy.

E-commerceFeedback

How to set up a post-purchase follow-up

Thank them, then ask for a review once they have had the thing long enough to have an opinion.

Engagement

How to win back subscribers who stopped reading

One reason to come back, then a tag so you can stop mailing the people who never do. Keeping dead addresses is what ruins a sender reputation.

WelcomePromotion

How to deliver a download automatically

Send the thing they signed up for immediately, then follow up two days later with what to do with it.

EngagementPromotion

How to follow up based on what somebody clicked

Somebody clicked a particular link, so tag them and send the thing that matches. The cheapest segmentation there is.

WelcomeEngagement

How to check whether new users got started

Wait a week, then branch: a nudge for the people who went quiet, nothing for the people who did not need it.

Special datePromotion

How to send a birthday email

A note on the day, from a date field on the contact. Set the trigger to the tag your import applies.

Special dateE-commerce

How to set up renewal reminders

Two warnings before a membership lapses, and it stops as soon as they renew.

Feedback

How to run a satisfaction survey automatically

A survey a fortnight in, then an internal webhook so somebody actually reads the answers.

WelcomeEngagement

How to drip an email course

Five lessons, one a week, each at the same hour in the reader local time.

Welcome

How to set up a branching welcome series

A welcome series that branches on whether they engaged, so the people who read the first email get something different from the people who did not.

E-commerce

How to recover an abandoned checkout

Somebody entered payment details and stopped. Shorter waits than an abandoned cart, because they were further along and the reason is more likely a problem you can fix than a change of mind.

E-commercePromotion

How to reward repeat customers automatically

Thank the people who keep coming back with a discount or an offer, and tag them so you can treat them differently from here on.

E-commerceFeedback

How to follow up on one specific product

Put customers of one product into their own list, so the follow-up can be about the thing they actually bought.

E-commercePromotion

How to promote a new product to past customers

Introduce something new to people who have already bought from you, which is the warmest audience you have.

Promotion

How to run a promotion and learn from it

Send an offer and record what each person did with it, so the next one can go to the people who actually respond.

PromotionEngagement

How to retarget somebody on what they clicked

Somebody clicked something specific. Wait a little, then send the offer that matches, and move them to a list for that interest.

Events

How to run webinar invitations and reminders

Invite, remind the day before, and remind again an hour out. The hour-out reminder is what actually fills the room.

WelcomeEngagement

How to spot members who are drifting away

Watch how your paying members engage and move the quiet ones somewhere you can treat differently, before they lapse rather than after.

EventsBusiness

How to invite subscribers to a demo call

Send a confirmation with a booking link, then the call details only to the people who actually booked.